0121 270 1800 enquire@netthreat.co.uk

Support and Training

Some of the Best Support Available

Your firewall can only be as secure as its configuration. Ensure your device is correctly deployed and continues to deliver the best security.

Our support and training services allow you to take advantage of some of the best SonicWall and WatchGuard support available.

Support, Solutions and Training for SonicWall

Support and Solutions for WatchGuard

NetThreat Support Engineers

Our engineers are dedicated to ensuring our customers get the most out of their security products, and that those products are setup and configured correctly.

Preston Keel – Head Engineer

Our head engineer Preston has over 15 years of experience as a technical support engineer. Preston goes above and beyond to make sure our customers have the right cybersecurity support, solutions, training and advice to give them the most advanced protection available.

Preston has been indispensable in setting up and supporting our Sonicwall and Watchguard firewalls. He’s meticulous, patient and deeply knowledgeable. He’s a highly valued resource for us.

RENÉ

Crozier Fine Arts

SonicWall Support, Solutions and Training

Our SonicWall Support

Essential and flexible SonicWall support options from NetThreat

NetThreat Lite Support

Includes named Engineer, 1 hour support, Onboarding

The entry level support pack and the minimum we would recommend, our Lite service is suitable for those who do not require regular support but allows you to maintain access to UK based qualified engineers who know your network. Includes 1 hour of 8×5 telephone support per month (rolls over up to 12 months), cover for a single unit (or pair of appliances), onboarding security status report and assistance with / information about firmware updates.

NetThreat Standard Support

Includes Unlimited Master Engineer Access, Annual Status Check, 10% OFF YOUR RENEWAL COSTS

Our most popular service extends the Lite pack to include an unlimited number of hours a month for up to 3 appliances, Master Engineers deliver the service, annual security status reports and managed firmware updates are included. Customers can also take advantage of 10% off renewal of units covered by the service.

NetThreat Complete Support

Proactive Support with 24×7 cover for unlimited units, 10% OFF YOUR RENEWAL COSTS

Our Complete support service delivers peace of mind for organisations covering your single or entire estate of SonicWall appliances. Our Master Engineers know your network, advise on updates / configuration changes, train you or your staff and regularly check configuration to ensure your product delivers the highest level of security.

Support Compared

Compare our support to the vendors offering

Description
Provided by
Type
Hours Included
Cover Type
Scheduled out-of-hours
Vendor Support (if needed)
Units Covered
Engineer Level
Firmware Updates
Discounted Renewal Pricing
Vendor Only
Break-fix support from SonicWall
Reactive
Unlimited
24 x 7
N/A
N/A
N/A
Level 1 SonicWall Engineer
Customer
0%
Lite Support
UK based support from NetThreat
Reactive
1 Hour
8 x 5
£200 / hour
Customer
1
NetThreat Certified Engineer
NetThreat assisted
0%
Standard Support
Unlimited from our Master Engineers
Reactive / Scheduled
Unlimited
8 x 5
£150 / hour
Customer
Up to 3
NetThreat Master Engineer
NetThreat
10% Off
Complete Support
Complete Support for Unlimited Units
Scheduled / Proactive
Unlimited
8 x 5 or 24 x 7
Included
NetThreat
Unlimited
NetThreat Master Engineer
NetThreat
10% Off

Our SonicWall Support for Resellers

We offer two levels of reseller support packages which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.

SonicWall Solution Packs

Many of our customers maintain the security of their network by managing their appliance themselves, often alongside our Lite Support pack. When something new or complex comes up, the best option is to get an expert to do it. For this, our Solution Packs are perfect to get the right help you need.

HealthCheck

Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.

  • Checking self-deployed units correctly configured
  • Old / unknown configurations / appliances
  • Recommended annual security check

SonicWall DPI-SSL Deployment

DPI-SSL is an essential but often ignored element of your SonicWall security. Currently 85% of units do not run the service.

  • Pre-deployment consultation, certificate roll-out
  • SonicWall configuration
  • Critical post-deployment assistance

Secure Upgrade Deployment

If you’re replacing your old SonicWall with one from the latest generation, let us do the complex job of checking, exporting and converting your existing settings and import them into your new device before it ships to you.

  • Security settings check on your existing appliance
  • Export, convert, check and import into new appliance
  • Remote deployment assistance when your unit arrives

Total Deployment

Ensure the secure configuration of your new security device by letting our Master Engineers do it for you, delivers a complete deployment solution.

  • Deployment planning / consultation
  • Pre and post deployment configuration
  • Post-deployment housekeeping

SonicWall SMA 100 Series Deployment

Our SMA Deployment includes a combination of deployment methods for the SMA 210, SMA 410 or SMA 500v (ESXi, HyperV, AWS & Azure) units.

  • Remote Access Setup (Client or Clientless)
  • Website Protection WAFS Setup
  • Best Practices and Training

SonicWall Training

Our essential and flexible SonicWall training solutions allow you to select the training solution that best suits your requirements. We also offer custom options, so it’s always worth chatting to us to see if we can help. See below for an example of the SonicWall training courses we offer:

Training Packs

Essential training in the latest / most critical SonicWall changes.

  • DPI-SSL Firewall and Certificate Deployment
  • Knowledge Upgrade – SonicOS 7

Deep Dive Courses

Customised 1 hour training on your chosen topic.

  • Choose from 20+ subject areas
  • Virtual instructor-led training for up to 3 participants
  • Cover only the content that is appropriate to you

WatchGuard Support and Solutions

WatchGuard Support

Essential and flexible WatchGuard support options from NetThreat

NetThreat Lite Support

Includes named Engineer, 1 hour support, Onboarding Status Report

The entry level support pack and the minimum we would recommend, our Lite service is suitable for those who do not require regular support but allows you to maintain access to UK based qualified engineers who know your network. Includes 1 hour of 8×5 telephone support per month (rolls over up to 12 months), cover for a single unit (or pair of appliances), onboarding security status report and assistance with / information about fireware updates.

NetThreat Standard Support

Includes Unlimited Master Engineer Access, Annual Status Check, 5% OFF YOUR RENEWAL COSTS

Our most popular service extends the Lite pack to include an unlimited number of hours a month for up to 3 appliances, qualified engineers deliver the service, annual security status reports and managed fireware updates are included. Customers can also take advantage of 5% off renewal of units covered by the service.

NetThreat Complete Support

Proactive Support with 24×7 cover for unlimited units, 5% OFF YOUR RENEWAL COSTS

Our Complete support service delivers peace of mind for organisations covering your single or entire estate of WatchGuard appliances. Our Master Engineers know your network, advise on updates / configuration changes, train you or your staff and regularly check configuration to ensure your product delivers the highest level of security.

Support Compared

See how our support compares to the vendors support

Description
Provided by
Type
Hours Included
Cover Type
Scheduled out-of-hours
Vendor Support (if needed)
Units Covered
Engineer Level
Firmware Updates
Discounted Renewal Pricing
Vendor Only
Break-fix support from WatchGuard
Reactive
Unlimited
24 x 7
N/A
N/A
N/A
WatchGuard Engineer
Customer
0%
Lite Support
UK based support from WatchGuard
Reactive
1 Hour
8 x 5
£200 / hour
Customer
1
NetThreat Certified Engineer
NetThreat assisted
0%
Standard Support
Unlimited from our Master Engineers
Reactive / Scheduled
Unlimited
8 x 5
£150 / hour
Customer
Up to 3
NetThreat Expert Engineer
NetThreat
5% Off
Complete Support
Complete Support for Unlimited Units
Scheduled / Proactive
Unlimited
8 x 5 or 24 x 7
Included
NetThreat
Unlimited
NetThreat Expert Engineer
NetThreat
5% Off

Our WatchGuard Support for Resellers

We offer WatchGuard support for resellers which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.

WatchGuard Solution Packs

Essential and flexible SonicWall trianing solutions from NetThreat

HealthCheck

Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.

  • Checking self-deployed units correctly configured
  • Old / unknown configurations / appliances
  • Annual security checks

Total Deployment

Ensure the secure configuration of your new security device by letting our Expert Engineers do it for you, delivers a complete deployment solution.

  • Deployment planning / consultation
  • Pre and post deployment configuration
  • Post-deployment housekeeping

Upgrade Deployment

If you’re replacing your old WatchGuard with one from the latest generation, let us do the complex job of checking, exporting and converting your existing settings and import them into your new device before it ships to you.

  • Security settings check on your existing appliance
  • Export, convert, check and import into new appliance
  • Remote deployment assistance when your unit arrives