0121 270 1800 enquire@netthreat.co.uk

Support and Training

Some of the Best Support Available

Your firewall can only be as secure as its configuration. Ensure your device is correctly deployed and continues to deliver the best security.

Our support and training services allow you to take advantage of some of the best SonicWall and WatchGuard support available.

Support, Solutions and Training for SonicWall

Support and Solutions for WatchGuard

NetThreat Support Engineers

Our engineers are dedicated to ensuring our customers get the most out of their security products, and that those products are setup and configured correctly.

Preston Keel – Head Engineer

Our head engineer Preston has over 15 years of experience as a technical support engineer. Preston goes above and beyond to make sure our customers have the right cybersecurity support, solutions, training and advice to give them the most advanced protection available.

Preston has been indispensable in setting up and supporting our Sonicwall and Watchguard firewalls. He’s meticulous, patient and deeply knowledgeable. He’s a highly valued resource for us.

RENÉ

Crozier Fine Arts

SonicWall Support, Solutions and Training

Our SonicWall Support

Essential and flexible SonicWall support options from NetThreat

NetThreat Break-Fix Support

Emergency Cover including up to 4 cases per year

Our entry level support package which is included in our NT monthly appliances includes reactive support for up to 4
cases per year. If things go wrong or you need help with configuration changes an expert engineer is available to assist
with your requirements. Cases can be raised via an online form or by email within 24 hours to assist.

NetThreat Basic Support

Includes 1 hour support and onboarding

Our Basic service is suitable for those who do not require regular assistance but need telephone access on demand to
UK based qualified engineers who know your network. We include 1 hour of 8×5 telephone support per month (rolls
over up to 3 months), cover for a single unit (or pair of appliances) and an 8hr BE response time.

NetThreat Standard Support

Active support with unlimited cover for up to 3 pairs of devices PLUS DISCOUNTED DEPLOYMENT SERVICES

Our Standard support service delivers peace of mind for organisations with unlimited phone and teams based support
covering up to 3 pairs of appliances. Our Master Engineers know your network, advise on updates / configuration changes, and regularly check configuration to ensure your product delivers the highest level of security.

Support Compared

Compare our support to the vendors offering

Description
Type
Method(s)
Hours Included
Units Covered
8x5 Support
Scheduled Out-of-hours
B.E. Response Time
Roll Over Hours
Onboarding
Dedicated Engineer
Briefing Call
Firmware Updates
Huntress MDR 24x7 SOC
Deployment Discount
Break-Fix
Emergency backup for your team
Reactive
Form / Email
4 cases / year
1
YES
£200/hour
24Hr
N/A
NO
NO
NO
Customer
NO
NONE
Basic Support
UK based support from NetThreat
Reactive
+Telephone
1 Hour / month
1
YES
£100/hour
8Hr
Up to 3 Hours
YES
NO
NO
Customer
Option
NONE
Standard Support
Unlimited support for up to 3 devices
Active
+Teams
Unlimited
Up to 3 (pairs)
YES
£100/hour
4Hr
N/A
YES
YES
Quarterly
NetThreat
COMING SOON
From £150

Our SonicWall Support for Resellers

We offer two levels of reseller support packages which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.

SonicWall Solution Packs

Many of our customers maintain the security of their network by managing their appliance themselves, often alongside our Lite Support pack. When something new or complex comes up, the best option is to get an expert to do it. For this, our Solution Packs are perfect to get the right help you need.

HealthCheck

Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.

  • Checking self-deployed units correctly configured
  • Old / unknown configurations / appliances

SonicWall DPI-SSL Deployment

DPI-SSL is an essential but often ignored element of your SonicWall security. Currently 85% of units do not run the service.

  • Pre-deployment consultation, certificate roll-out
  • SonicWall configuration
  • Critical post-deployment assistance

Secure Upgrade Deployment

If you’re replacing your old SonicWall with one from the latest generation, let us do the complex job of checking, exporting and converting your existing settings and import them into your new device before it ships to you.

  • Security settings check on your existing appliance
  • Export, convert, check and import into new appliance
  • Remote deployment assistance when your unit arrives

Total Deployment

Ensure the secure configuration of your new security device by letting our Master Engineers do it for you, delivers a complete deployment solution.

  • Deployment planning / consultation
  • Pre and post deployment configuration
  • Post-deployment housekeeping

WatchGuard Support and Solutions

WatchGuard Support

Essential and flexible WatchGuard support options from NetThreat

NetThreat Break-Fix Support

Emergency Cover including up to 4 cases per year

Our entry level support package which is included in our NT monthly appliances includes reactive support for up to 4
cases per year. If things go wrong or you need help with configuration changes an expert engineer is available to assist
with your requirements. Cases can be raised via an online form or by email within 24 hours to assist.

NetThreat Basic Support

Includes 1 hour support and onboarding

Our Basic service is suitable for those who do not require regular assistance but need telephone access on demand to
UK based qualified engineers who know your network. We include 1 hour of 8×5 telephone support per month (rolls
over up to 3 months), cover for a single unit (or pair of appliances) and an 8hr BE response time.

NetThreat Standard Support

Active support with unlimited cover for up to 3 pairs of devices PLUS DISCOUNTED DEPLOYMENT SERVICES

Our Standard support service delivers peace of mind for organisations with unlimited phone and teams based support
covering up to 3 pairs of appliances. Our engineers know your network, advise on updates / configuration changes, and regularly check configuration to ensure your product delivers the highest level of security.

Support Compared

See how our support compares to the vendors support

Description
Type
Method(s)
Hours Included
Units Covered
8x5 Support
Scheduled Out-of-hours
B.E. Response Time
Roll Over Hours
Onboarding
Dedicated Engineer
Briefing Call
Firmware Updates
Huntress MDR 24x7 SOC
Deployment Discount
Break-Fix
Emergency backup for your team
Reactive
Form / Email
4 cases / year
1
YES
£200/hour
24Hr
N/A
NO
NO
NO
Customer
NO
NONE
Basic Support
UK based support from NetThreat
Reactive
+Telephone
1 Hour / month
1
YES
£100/hour
8Hr
Up to 3 Hours
YES
NO
NO
Customer
Option
NONE
Standard Support
Unlimited support for up to 3 devices
Active
+Teams
Unlimited
Up to 3 (pairs)
YES
£100/hour
4Hr
N/A
YES
YES
Quarterly
NetThreat
COMING SOON
From £150

Our WatchGuard Support for Resellers

We offer WatchGuard support for resellers which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.

WatchGuard Solution Packs

Essential and flexible SonicWall trianing solutions from NetThreat

HealthCheck

Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.

  • Checking self-deployed units correctly configured
  • Old / unknown configurations / appliances

Total Deployment

Ensure the secure configuration of your new security device by letting our Expert Engineers do it for you, delivers a complete deployment solution.

  • Deployment planning / consultation
  • Pre and post deployment configuration
  • Post-deployment housekeeping

Upgrade Deployment

If you’re replacing your old WatchGuard with one from the latest generation, let us do the complex job of checking, exporting and converting your existing settings and import them into your new device before it ships to you.

  • Security settings check on your existing appliance
  • Export, convert, check and import into new appliance
  • Remote deployment assistance when your unit arrives

 

AuthPoint Deployment

Secure your business with our expert deployment of
WatchGuard AuthPoint – seamless multi-factor authentication (MFA) for enhanced protection against cyber threats.

  • Seamless Deployment and Configuration
  • Pre and post-deployment consultation
  • Integration with existing systems