Support and Training
Some of the Best Support Available
Your firewall can only be as secure as its configuration. Ensure your device is correctly deployed and continues to deliver the best security.
Our support and training services allow you to take advantage of some of the best SonicWall and WatchGuard support available.
Support, Solutions and Training for SonicWall
Support and Solutions for WatchGuard
NetThreat Support Engineers
Our engineers are dedicated to ensuring our customers get the most out of their security products, and that those products are setup and configured correctly.
Preston Keel – Head Engineer
Our head engineer Preston has over 15 years of experience as a technical support engineer. Preston goes above and beyond to make sure our customers have the right cybersecurity support, solutions, training and advice to give them the most advanced protection available.
Preston has been indispensable in setting up and supporting our Sonicwall and Watchguard firewalls. He’s meticulous, patient and deeply knowledgeable. He’s a highly valued resource for us.
SonicWall Support, Solutions and Training
Our SonicWall Support
Essential and flexible SonicWall support options from NetThreat
NetThreat Break-Fix Support
Emergency Cover including up to 4 cases per year
Our entry level support package which is included in our NT monthly appliances includes reactive support for up to 4
cases per year. If things go wrong or you need help with configuration changes an expert engineer is available to assist
with your requirements. Cases can be raised via an online form or by email within 24 hours to assist.
NetThreat Basic Support
Includes 1 hour support and onboarding
Our Basic service is suitable for those who do not require regular assistance but need telephone access on demand to
UK based qualified engineers who know your network. We include 1 hour of 8×5 telephone support per month (rolls
over up to 3 months), cover for a single unit (or pair of appliances) and an 8hr BE response time.
NetThreat Standard Support
Active support with unlimited cover for up to 3 pairs of devices PLUS DISCOUNTED DEPLOYMENT SERVICES
Our Standard support service delivers peace of mind for organisations with unlimited phone and teams based support
covering up to 3 pairs of appliances. Our Master Engineers know your network, advise on updates / configuration changes, and regularly check configuration to ensure your product delivers the highest level of security.
Support Compared
Compare our support to the vendors offering
Our SonicWall Support for Resellers
We offer two levels of reseller support packages which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.
SonicWall Solution Packs
Many of our customers maintain the security of their network by managing their appliance themselves, often alongside our Lite Support pack. When something new or complex comes up, the best option is to get an expert to do it. For this, our Solution Packs are perfect to get the right help you need.
HealthCheck
Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.
- Checking self-deployed units correctly configured
- Old / unknown configurations / appliances
SonicWall DPI-SSL Deployment
DPI-SSL is an essential but often ignored element of your SonicWall security. Currently 85% of units do not run the service.
- Pre-deployment consultation, certificate roll-out
- SonicWall configuration
- Critical post-deployment assistance
Secure Upgrade Deployment
If you’re replacing your old SonicWall with one from the latest generation, let us do the complex job of checking, exporting and converting your existing settings and import them into your new device before it ships to you.
- Security settings check on your existing appliance
- Export, convert, check and import into new appliance
- Remote deployment assistance when your unit arrives
Total Deployment
Ensure the secure configuration of your new security device by letting our Master Engineers do it for you, delivers a complete deployment solution.
- Deployment planning / consultation
- Pre and post deployment configuration
- Post-deployment housekeeping
WatchGuard Support and Solutions
WatchGuard Support
Essential and flexible WatchGuard support options from NetThreat
NetThreat Break-Fix Support
Emergency Cover including up to 4 cases per year
Our entry level support package which is included in our NT monthly appliances includes reactive support for up to 4
cases per year. If things go wrong or you need help with configuration changes an expert engineer is available to assist
with your requirements. Cases can be raised via an online form or by email within 24 hours to assist.
NetThreat Basic Support
Includes 1 hour support and onboarding
Our Basic service is suitable for those who do not require regular assistance but need telephone access on demand to
UK based qualified engineers who know your network. We include 1 hour of 8×5 telephone support per month (rolls
over up to 3 months), cover for a single unit (or pair of appliances) and an 8hr BE response time.
NetThreat Standard Support
Active support with unlimited cover for up to 3 pairs of devices PLUS DISCOUNTED DEPLOYMENT SERVICES
Our Standard support service delivers peace of mind for organisations with unlimited phone and teams based support
covering up to 3 pairs of appliances. Our engineers know your network, advise on updates / configuration changes, and regularly check configuration to ensure your product delivers the highest level of security.
Support Compared
See how our support compares to the vendors support
Our WatchGuard Support for Resellers
We offer WatchGuard support for resellers which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.
WatchGuard Solution Packs
Essential and flexible SonicWall trianing solutions from NetThreat
HealthCheck
Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.
- Checking self-deployed units correctly configured
- Old / unknown configurations / appliances
Total Deployment
Ensure the secure configuration of your new security device by letting our Expert Engineers do it for you, delivers a complete deployment solution.
- Deployment planning / consultation
- Pre and post deployment configuration
- Post-deployment housekeeping
Upgrade Deployment
If you’re replacing your old WatchGuard with one from the latest generation, let us do the complex job of checking, exporting and converting your existing settings and import them into your new device before it ships to you.
- Security settings check on your existing appliance
- Export, convert, check and import into new appliance
- Remote deployment assistance when your unit arrives
AuthPoint Deployment
Secure your business with our expert deployment of
WatchGuard AuthPoint – seamless multi-factor authentication (MFA) for enhanced protection against cyber threats.
- Seamless Deployment and Configuration
- Pre and post-deployment consultation
- Integration with existing systems