Support and Training
Some of the Best Support Available
Your firewall can only be as secure as its configuration. Ensure your device is correctly deployed and continues to deliver the best security.
Our support and training services allow you to take advantage of some of the best SonicWall and WatchGuard support available.
Support, Solutions and Training for SonicWall
Support and Solutions for WatchGuard
NetThreat Support Engineers
Preston Keel - Head Engineer
With over 15 years of experience as a technical support engineer, our head engineer Preston certainly knows a thing or two!
Preston is dedicated to ensuring our customers get the most out of their security products, and that those products are setup and configured correctly.
Well known in the industry as a technical genius, Preston goes above and beyond to make sure our customers have the right cybersecurity support, solutions, training and advice to give them the most advanced protection available.
Preston has been indispensable in setting up and supporting our Sonicwall and Watchguard firewalls. He’s meticulous, patient and deeply knowledgeable. He’s a highly valued resource for us.
SonicWall Support, Solutions and Training
Our SonicWall Support
Essential and flexible SonicWall support options from NetThreat
NetThreat Lite Support
Includes named Engineer, 1 hour support, Onboarding Status Report
The entry level support pack and the minimum we would recommend, our Lite service is suitable for those who do not require regular support but allows you to maintain access to UK based qualified engineers who know your network. Includes 1 hour of 8×5 telephone support per month (rolls over up to 12 months), cover for a single unit (or pair of appliances), onboarding security status report and assistance with / information about firmware updates.
NetThreat Standard Support
Includes Unlimited Master Engineer Access, Annual Status Check, 10% OFF YOUR RENEWAL COSTS
Our most popular service extends the Lite pack to include an unlimited number of hours a month for up to 3 appliances, Master Engineers deliver the service, annual security status reports and managed firmware updates are included. Customers can also take advantage of 10% off renewal of units covered by the service.
NetThreat Complete Support
Proactive Support with 24×7 cover for unlimited units, 10% OFF YOUR RENEWAL COSTS
Our Complete support service delivers peace of mind for organisations covering your single or entire estate of SonicWall appliances. Our Master Engineers know your network, advise on updates / configuration changes, train you or your staff and regularly check configuration to ensure your product delivers the highest level of security.
Support Compared
Compare our support to the vendors offering
Our SonicWall Support for Resellers
We offer two levels of reseller support packages which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.
SonicWall Solution Packs
Many of our customers maintain the security of their network by managing their appliance themselves, often alongside our Lite Support pack. When something new or complex comes up, the best option is to get an expert to do it. For this, our Solution Packs are perfect to get the right help you need.
HealthCheck
Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.
- Checking self-deployed units correctly configured
- Old / unknown configurations / appliances
- Recommended annual security check
SonicWall DPI-SSL Deployment
DPI-SSL is an essential but often ignored element of your SonicWall security. Currently 85% of units do not run the service.
- Pre-deployment consultation, certificate roll-out
- SonicWall configuration
- Critical post-deployment assistance
Secure Upgrade Deployment
If you’re replacing your old SonicWall with one from the latest generation, let us check your existing settings and import them into your new device before it ships to you.
- Existing unit settings check / export
- Import into new appliance
- Deployment assistance
Total Deployment
Ensure the secure configuration of your new security device by letting our Master Engineers do it for you, delivers a complete deployment solution.
- Deployment planning / consultation
- Pre and post deployment configuration
- Post-deployment housekeeping
SonicWall SMA 100 Series Deployment
Our SMA Deployment includes a combination of deployment methods for the SMA 210, SMA 410 or SMA 500v (ESXi, HyperV, AWS & Azure) units.
- Remote Access Setup (Client or Clientless)
- Website Protection WAFS Setup
- Best Practices and Training
SonicWall Training
Our essential and flexible SonicWall training solutions allow you to select the training solution that best suits your requirements. We also offer custom options, so it’s always worth chatting to us to see if we can help. See below for an example of the SonicWall training courses we offer:
Training Packs
Essential training in the latest / most critical SonicWall changes.
- DPI-SSL Firewall and Certificate Deployment
- Knowledge Upgrade – SonicOS 7
Deep Dive Courses
Customised 1 hour training on your chosen topic.
- Choose from 20+ subject areas
- Virtual instructor-led training for up to 3 participants
- Cover only the content that is appropriate to you
WatchGuard Support and Solutions
WatchGuard Support
Essential and flexible SonicWall training solutions from NetThreat
NetThreat Lite Support
Includes named Engineer, 1 hour support, Onboarding Status Report
The entry level support pack and the minimum we would recommend, our Lite service is suitable for those who do not require regular support but allows you to maintain access to UK based qualified engineers who know your network. Includes 1 hour of 8×5 telephone support per month (rolls over up to 12 months), cover for a single unit (or pair of appliances), onboarding security status report and assistance with / information about fireware updates.
NetThreat Standard Support
Includes Unlimited Master Engineer Access, Annual Status Check, 5% OFF YOUR RENEWAL COSTS
Our most popular service extends the Lite pack to include an unlimited number of hours a month for up to 3 appliances, qualified engineers deliver the service, annual security status reports and managed fireware updates are included. Customers can also take advantage of 5% off renewal of units covered by the service.
NetThreat Complete Support
Proactive Support with 24×7 cover for unlimited units, 5% OFF YOUR RENEWAL COSTS
Our Complete support service delivers peace of mind for organisations covering your single or entire estate of WatchGuard appliances. Our Master Engineers know your network, advise on updates / configuration changes, train you or your staff and regularly check configuration to ensure your product delivers the highest level of security.
Support Compared
See how our support compares to the vendors support
Our WatchGuard Support for Resellers
We offer WatchGuard support for resellers which deliver IT consultants and resellers expert support for their customers’ security products whenever they need it. Partnering with a cybersecurity specialist allows you to deliver the highest level of security to your customers while you get on with what you do best! Get in touch with us to find out how we can help.
WatchGuard Solution Packs
Essential and flexible SonicWall trianing solutions from NetThreat
HealthCheck
Your firewall is only as secure as its configuration. A one off 2 hour session checking settings and security on your appliance, results in a health status report.
- Checking self-deployed units correctly configured
- Old / unknown configurations / appliances
- Annual security checks
Total Deployment
Ensure the secure configuration of your new security device by letting our Expert Engineers do it for you, delivers a complete deployment solution.
- Deployment planning / consultation
- Pre and post deployment configuration
- Post-deployment housekeeping
Upgrade Deployment
If you’re replacing your old WatchGuard with one from the latest generation, let us check your existing settings and import them into your new device before it ships.
- Existing unit settings check
- Settings Export / Conversion
- Import into new appliance